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Category Articles 
ProDemand/ShopKeyPro Upgrade/Compatibility
Viewed 1702 times since Tue, Jul 17, 2012
NEW PRODUCT AVAILABLE: Current subscribers of OnDemand5.com and ShopKey5.com can now request access to the next generation product which works with Internet Explorer 9 as well as Chrome and Firefox. Click here for more information. ... Read More
Can’t Login - Compatibility Mode
Viewed 643 times since Tue, Jul 17, 2012
Problem: Can't Log In? Solution: Turn On Compatibility Mode in InternetExplorer9 You must turn on Compatibility Mode in Internet Explorer 9 in order to use OnDemand5.com or ShopKey5.com. If you got to the login page and it was missing the... Read More
FAQ #1 Subscription / Access / Content
Viewed 620 times since Wed, Dec 12, 2012
Who is eligible for ProDemand/ShopKey Pro? All subscribers to OnDemand5.com or ShopKey5.com are welcome to upgrade their subscription to ProDemand or ShopKey Pro. How much does the upgrade to ProDemand/ShopKey Pro cost? The upgrade is no... Read More
FAQ #2 Requirements / Browser / Navigation
Viewed 437 times since Wed, Dec 12, 2012
What are the System Requirements? Mitchell1 recommends a High Speed internet connection and a minimum of 1024x768 Screen Resolution. Check the full 2012 Mitchell 1 Specifications here: http://www.buymitchell1.net/knowledgebase/article.php?id=537 ... Read More
Vehicle Selection - New or Last 50 In History
Viewed 247 times since Fri, Dec 7, 2012
Vehicle Selection - New or From Last 50 In History Our vast information library is organized according to the module headings on the left side of the product screen. To access this information, a vehicle needs... Read More
Daily ProDemand/ShopKeyPro Training Available
Viewed 240 times since Fri, Dec 7, 2012
The twice daily training session is interactive so you may ask questions as well. On the product home page (before you log in), in the lower left side, you can click on the "Click For Training Info” button to access information... Read More
Sorting Saved Estimates in ProDemand / ShopKeyPro
Viewed 239 times since Wed, Jan 30, 2013
How To: Sorting Saved Estimates in ProDemand Have a lot of saved estimates in ProDemand? You can sort them to make it easier to find the one you're looking for. At the top of the saved estimates table are four headings. You can click on these... Read More
Tools - Shop Settings (Estimator)
Viewed 223 times since Fri, Dec 7, 2012
Before estimates can be created, it is necessary to customize the settings to match your business. Click on Tools to gain access to Shop Settings – Estimator Options. Here you may define three different Labor Rates with Descriptions, setup Tax... Read More
SureTrack FAQs (Frequently Asked Questions)
Viewed 185 times since Thu, Feb 28, 2013
Click the link below to access SureTrack FAQs: http://askatech.com/AskATechLive/faq.aspx Read More
Supported Internet Browsers
Viewed 180 times since Fri, Dec 7, 2012
This information product may be viewed using Microsoft Internet Explorer 8.0 or 9.0, Chrome, or Firefox browsers. We recommend Chrome as providing the best user experience with the highest quality text and graphics display. For instructions... Read More
How to Download Chrome Browser
Viewed 151 times since Fri, Dec 7, 2012
To download Chrome browser and configure it on your PC follow these steps. A. Click on this link: https://www.google.com/intl/en/chrome/browser/?&brand=CHMA&utm_campaign=en&utm_source=en-ha-na-us-bk&utm_medium=ha B. Click... Read More
Feedback
Viewed 142 times since Fri, Dec 7, 2012
Feedback provides a way for customers to tell us something about their user experience; this input is checked every day. Enter feedback as to what you were doing and what happened; no need to enter Year-Make-Model as we automatically capture the... Read More
Vintage Information (pre-1983)
Viewed 119 times since Fri, Dec 7, 2012
The Vintage module contains the same information we featured in previous products, covering 1960-1982. In 1983, we began producing repair information in an electronic format. Prior to that, we published the printed Mitchell manuals in our... Read More
Labor Times FAQ
Viewed 108 times since Mon, May 6, 2013
Attached is a document that answers a number of questions about our labor times used in estimating. Read More
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