OnDemand5.com/ShopKey5.com Newsletter
December 2011   

Welcome to the OnDemand5.com/ShopKey5.com newsletter.

This newsletter is provided to share information about our users, their shops, automotive industry news, things going on at Mitchell 1 as well as tips for using the OnDemand5.com and ShopKey5.com products. If you have questions or comments about this newsletter, or ideas for what you'd like to see in it, please .

Mitchell 1 Holiday Support Hours:
Friday, December 23: Content/Technical Support Hours 7:00am to 3:30pm (PST)
Monday, December 26: Mitchell 1 Office Closed.
Friday, December 30: Content/Technical Support Hours 7:00am to 3:30pm (PST)

In this issue:

Missed a previous edition or want to read an article again? Just go to the Newsletter Archive page for a list of links to past headlines.


Mitchell 1 Introduces ProDemand™, FASTER, EASIER, SMARTER

Click here for larger view.

Mitchell 1 is proud to introduce our new repair information product, ProDemand™. ProDemand™ delivers accurate information to help technicians complete their jobs faster, easier, and smarter. The product will become available in Q1 2012.

  • ProDemand™ is FASTER - eliminating the need for multiple information look-ups. By returning relevant content in one look-up, ProDemand™ quickly gives the technicians everything they need to complete the job.
  • ProDemand™ is EASIER - allowing the technician to effortlessly navigate from procedures to TSBs to specifications to wiring diagrams and more. ProDemand™ brings the information to the technicians so they can focus on the vehicle.
  • ProDemand™ is SMARTER - intelligently cross referencing components, phrases, and codes in the database. Technicians don't have to know the OEM specific term because ProDemand™ will find the information regardless of term entered.

Click here to watch a recorded webcast introduction from 11/17/11. Requires free registration to view.

Click here for more information.

Dodge & RAM Brand Names

In late 2009, Chrysler made the announcement that the Dodge division would be split into 2 brand names. Dodge car, minvans and SUV models would continue to be sold under the Dodge brand name. The pickup and cab & chassis models would be sold under the RAM brand name. Along with the existing Ram truck models, the 2011 and later Dakota pickup also became a RAM model. For 2012, the Dodge Caravan C/V commercial van becomes the RAM C/V. Chrysler also announced future plans to distribute additional RAM models based on Fiat and Iveco platforms.

When is it a Dodge, and When is it a RAM?

During the 2010 model year there was some confusion during brand names changes to the model line-up. Many of the pickup models were called Dodge Rams. Mitchell 1 started using the RAM brand in its products starting with the 2011 model year. When you select the 2011 model year in OnDemand/ShopKey you will find RAM as a vehicle make. You will not find 2011 and later Dodge built trucks under the Dodge vehicle make they are now under the RAM brand name.

Additional Info:

Scoping Out Drivability: The Trainer video series

A DSO is capable of doing a lot more than you may think

Motor Age -- Diagnosing drivability problems on today's cars presents several challenges to technicians. Many engine designs are unforgiving of even minor flaws, and are quick to let their driver's know they aren't happy by bucking, spitting, and turning on the Check Engine light. Finding these minor discrepancies takes a trained eye, a little patience, and the right equipment.

One such piece of equipment is the Digital Storage Oscilloscope, or DSO. This modern version of the old big-box engine analyzers many of us grew up with is capable of much more than simply tracing secondary ignition patterns. With the addition of a few accessories, it becomes a powerful and time saving tool that can help you find those minor discrepancies when other diagnostic techniques will not.

Join technical editor Pete Meier as he shares some of those techniques in this month's edition of "The Trainer".

The Drum Brake Wedge Effect

Learning the care and service of drum brakes.

Click here to read the complete article.

Motor Age -- Stealing a reference from my good friend Richard McCuistian, early braking systems consisted of nothing more formal than a lever that was used to apply a wooden pad against the iron-banded wooden wheel. The first drum brakes were external designs, first appearing around 1899. The man most credited for the invention of the modern automotive drum brake was a Frenchman by the name of Louis Renault, though there are records of similar designs in use before his debut in 1902.

These external designs left much to be desired, as they were exposed to the elements and required frequent servicing. It wasn't long before the braking components were moved to the inside of the drum.

In 1918, Malcolm Loughhead (later to become one of the founders of the Lockheed Aircraft Company) developed a four-wheel hydraulically operated system that made its production appearance on the Duesenberg. The hydraulics, of course, reduced braking effort considerably and the concept was soon adapted by other carmakers.

How Today's Systems Work

While it may, at first, look complicated when you remove the drum and peer inside, drum brake operation is relatively simple and quite interesting. There are variations on the theme, but the essentials are common: Two brake linings (or shoes) pivot at one end and are forced outward at the other by a hydraulic piston (wheel cylinder), bringing the friction material into contact with the inner circumference of the brake drum. Click here to read the complete article at Motor Age Online.

   Internet Explorer 9 Compatibility

Before installing or upgrading to Internet Explorer 9, please read our page of information detailing what to do and issues that may occur with this update.

Click here for more information.


How To Get Featured In The Newsletter

Your picture here. Would you or one of your techs like to be profiled in the newsletter? How about your shop? We're looking for techs and/or shops to feature in this spot. This is an opportunity to let other techs know about you and your shop. You can share information on what your specialties are, what special conditions you have to deal with in your area, anything interesting about your shop or even what you like to do in your free time.

We will also list your shop's information such as location, phone number, web site, or any other information you'd like to provide.

  • Send your story and photos for consideration to . Please also include your account number.
  • Click here for an example of a past Tech Profile.
  • Click here for an example of a past Shop Profile.

Did you know...
When you post a tip or question in the OnDemand5/ShopKey5 Live Tips system, there is a spell checker available. It is the right-most button on the tool bar above the text box. Just click the button before you click the post button.

Click here for more hints on using OnDemand5 and ShopKey5.


OnDemand5/ShopKey5 Live Tip Contest Winners

Click here for the tip contest rules. Mitchell 1 is running a tip contest for a limited time in OnDemand5.com and ShopKey5.com. Below are the latest winners of the contest. Each of these tips earned the tech a $100 prize. Click the links below to see the complete tips and for more information on how you can enter.

WHAT'S HAPPENING AT Mitchell 1   ^  

Mitchell 1 and Motor Age Team up on Monthly Tech Tip Contest

NOTE: The following contest is in addition to the contest listed above. Winning tips from the regular contest will automatically be submitted to the Motor Age contest.

Click here to submit your tips.

"Necessity is the mother of invention," and techs can be real mothers when it comes to inventing ways to make life in the shop easier. Motor Age now gives you the opportunity to share those ideas with your fellow techs with a chance for monthly prizes on its Motor Age Tech Tips page.

Motor Age and Mitchell 1 have teamed up in this monthly contest for our readers. Just fill out this form with your best tech tip. Each month, Motor Age editors will select the best tip and feature it and you in the magazine and online. Not only that, but Mitchell 1 has great prizes for each monthly winner. Readers will choose the grand prize winner at the end of the contest year.

In the shop, it's all about helping your fellow techs earn their livings a little easier, a mission we share with you. Submit your tips today and help out your fellow techs all across the country!

Click here to visit the PerformanceCenter forum.
Want to discuss subjects on running your shop?

Join the free PerformanceCenter forum today. Click here to check it out.

Click here to visit the RepairCert.com web site.
Click here for information on training resources available for OnDemand and ShopKey repair users.

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